Refund Policy
Returns is a scheme provided by SHADOW STORE under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below
The return policy is divided into two parts: Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
- Part 1-Category. Return Window and Actions possible
- Category
- Pet Improvement Tools. HouseholdItems)
- Home:
- Supplies & Rest
- of Home. (Except
- Home décorating
- Furnishing. Home
- 7 Days refund and exchange return window, action possible and conditions (if any)
- Category
- Lifestyle: Watch.
- Winter jacket
- (Blazer.
- Sweatshirt.
- Scarf.
- Jacket.
- Sweater.
- Shawl.
- Coat.
- Kid's
- Track pantsPant.
- T-Shirt.
- Sari.
- Dress.
- Footwear.
- Short.
- (Capri.kid' s shrugs),Shorts & Tops).
- Men's
- Shirt.
- Wear,(Ethnic Formals, Jeans,ClothingAccessory),
- Women's(EthnicWear.Blouse.Fabric.Jean.Skirt. Trousers.Bra).
- Bags,
- Raincoat.
- Sunglass.
- Belt.
- Frame,
- Backpack.
- Suitcase.
- Luggage, etc...
- Lifestyle:
- Jewellery.
- FootwearAccessories.
- TravelAccessories.
- WatchAccessories, etc..
- 7 Days refund and replacement
- Medicine (Allopathy Homeopathy)
- 2 Days refund only
- Home
- Home:Improvement
- Tools. Household Items.
- Home
- décorating. Furnishing
- 7 Days refund and exchange
- Books (All books)
- Sports Equipments(Racquet. ball.support. gloves. bags etc.)
- Exercise & Fitness Equipments (Home Gym combos. dumbbell etc.)
- Auto Accessories Car and Bike accessories (helmets, car kit. media players
- etc.)
- 7 Days replacement at your doorstep free replacement will be provided within product is delivered in defective/damage different from the ordered item please keep the product intact,with original user manual and warranty card in the original packaging at the time of returning the product
- (Remote controlled Toys, Learning toys. Stuffed toys etc.)
- Stationary (Pens, Diary notebooks. Calculators etc.)
- Musical Instruments (Microphones & Accessories. Guitars. etc.) Violins
- 7 Days refund and exchange free replacement will be provided within 7 days product is delivered in defective/damage conditions or different from the ordered item please keep the product intact, with original accessories user manual and warranty card in the original packaging at the time of returning the product Non returnabel- All wind Instruments (Harmonicas flutes etc.) This item is non returnable due to hygiene and personal wellness in case these products are delivered in damage/defective conditions or different from the ordered item, we will provide a free replacement at your doorstep
- Furniture.
- appliances Large
- Rest of Small
- Home Appliances Chimney. Purifier. Water,Fan. Geyser only
- 7 days replacement & return
- Grocery - (Dairy bakrey, fruits and vegetables)
- 1 Days refund only
- Try & buy
- 7 days
Refund only
This policy shall be applicable selectively (geographical coverage. product, customer and time periods).
Try & Buy benefits shall be applicable only if the product
was bought when the item was on Try & Buy. Else normal
category policy shall apply on the order. In any case.
only one replacement shall be provided.
- For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
- Part 2-General Rules for a successful Return
- In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
- In cases where a product accessory is found missing/damaged/defective. the seller may either process a replacement of the particular accessory or issue on eGV for an amount equivalent to the price of the accessory, at the seller's discretion.
- During open box deliveries, while accepting your order, if you received a different or a damaged product. you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases. these category-specific replacement/return general conditions will be applicable. Click here to know more about Open Box Delivery
- For products where installation is provided by Shadow's service partners, do not open the product packaging by yourself.ShadowStore authorised personnel shall help in unboxing and installation of the product.
- For Furniture, any product-related issues will be checked by authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.
- When will I get my refund?
- Following are the processing timelines after the product is received by us or when the seller notifies us of the receipt of the products.
Instant Refund:
SHADOWSTORE instant refund whereby you will get the refund within 6 (four) hours of the product being picked up and marked by the delivery partners as successfully picked up (“Instant Refund”). The following are the conditions which are required to be met for the return to be eligible for an Instant Refund:
In case the product was not delivered and you received a delivery confirmation email/SMS. report the issue within 7 days from the date of delivery confirmation for the seller to investigate.